The Host Help Collection
Want to be a Superhost?
Hosting on Airbnb is a great way to earn higher yields from your property. We love that Airbnb has enabled more and more people (young and old) to get more from their greatest asset. If you want to attract the right guests, at the best price for the most amount of nights, then you need to give your listing your full attention.
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How to get your first booking
Getting your first booking is a crucial part of kicking off your listing! Without reviews, it can be tough to rank in the top results for your desired location. It’s all about targeting. You need to make sure you don’t cast your net too wide that you get caught up in the masses.
Your checklist is:
Choose your target market
Highlight the two best features in the listing title
Reduce your cancellation policy
Price it competitively
Hometime Account Manager, Lynton says:
“You need to understand who your target guests are. Who is your home most suitable to? Perhaps its the business person in the city for a quick trip? What about a young family who needs a lot of space and good accessibility. Whoever it is, go niche and narrow with your listing. Pull out all the key highlights that would appeal to this guest. You will be amazed at how soon you start to get bookings.”
Head of Hometime Housekeeping, Ari Says:
“Guests can be very picky about the state of an Airbnb when they first arrive, especially the good quality guests who have booked your property for a premium rate. Over the years, we have found that guests are especially particular about kitchens and bathrooms. So always double check these! Our guest reviews have indicated that guests also place great value on individual bathroom toiletries. They really don’t like to have the shampoo left over from previous guests!
Oh, and guests love white linen and towels! It gives the impression of hotel quality and impeccable cleanliness. ”
Housekeeping must do’s
Housekeeping for your Airbnb is probably one of the most important aspects of hosting that greatly contributes to your listings success. You need to ensure that your cleaners are in your property cleaning it immediately after guests have checked out. You could have guests book at the very last minute, and you don’t want to turn them away because you haven’t had a chance to clean the property. So same day cleaning is an absolute must.
Hometime saves you a huge amount of time and effort by offering a same-day housekeeping and linen service that meets rigorous hospitality standards.
Check out our housekeeping services.
How should I price my Airbnb?
It’s always important to ensure your listing is priced at the correct rate. If it’s too low, your listing may be overlooked as ‘too good to be true’ and if it’s too high, well, you may miss out on those long-term stays that could have really helped with your mortgage repayments!
A good place to start is to look at comparable listings in your area with a similar property profile to yours. Your listings nightly rate should also reflect shifts in seasons, local event calendars and any advantageous differences that your property has – like views of Sydney Harbour for example!
Pricing Specialist, Abdullah says:
“Pricing your property correctly takes a lot of time and consideration. When you’re very first starting out, I would recommend starting at the lower end of comparable listing prices, just to see how fast you can get some bites! Though, be warned, make sure you don’t set your listing at $35 a night to get your first booking, and that booking turns out to be 3 months over Christmas – it can happen! Start conservative but plan ahead. There’s no need to reinvent the wheel, so start out by mimicking the market, then slowly start to experiment with increased increments as you start to gain more and more reviews. Once you’re a Superhost or a Plus host, you’ll be able to charge even higher premiums.
Head of Guest Responses, Michelle says:
“If you can keep your response times to potential guests under 30 mins, then you’re in a good position to receive maximum, and good quality bookings.
Though the guest communication doesn’t stop at the enquiry, it stops once they have checked out of your property! Guests will often message their hosts about various things once they are inside your Airbnb. Sometimes they need help working the stove, or picking the best cafe to visit. Sticking to the ‘under 30-minute rule’ will serve you well when it comes to guest reviews.
In my experience, it’s better to be proactive rather than reactive. You can limit the amount of guest comms by having an extensive property guide in your Airbnb that includes everything from maintenance instructions to local recommendations.”
How often should I talk to Guests?
Some things we know for sure about potential guests is that often they would be enquiring from a completely different time zone and they are in the mood to book an Airbnb immediately. So, unfortunately, they don’t wait very long for you to respond before they end up booking your neighbours place down the road.
Even if your Airbnb is set to accept bookings immediately, guests often want to clarify features with hosts before committing to the booking.
Your guests want to know all sorts of things, like ‘how often the bus comes’ or ‘how tall the pool fence is’ or even ‘how many towels do they get’. In order to make the most out of Airbnb, you need to be able to respond to would be guests almost immediately.