10 steps to find property managers for Airbnb

Finding the right Airbnb property management company can be tricky. With so many options available, it’s easy to feel overwhelmed, especially if you're new to short-term rentals. Each company offers a different set of services, expertise, and fees—and knowing what to look for will make a huge difference. Whether you’re after a hands-off approach or just need help with the finer details, taking the time to research your options can pay off.

With years of experience in short-term rentals, Hometime knows what it takes to successfully manage an Airbnb. The right management company will not only save you time but also maximise your returns and elevate your guest experience. To find the perfect fit for your property, follow these ten steps—each designed to guide you toward a partnership that delivers real results.

How to find property managers for your Airbnb in Australia

1. Understand your needs and goals

Before diving into your search, start by clarifying what you need from a property management company. Do you want full-service management that covers everything from guest communication to cleaning? Or do you only need help with marketing and bookings?

Setting clear goals for your property will help narrow down your options. For example, do you want to focus on maximising nightly rates, boosting occupancy, or providing premium guest experiences? It’s also good to consider how hands-on you’d like to be—Some companies handle everything, while others let you stay involved where it matters most.

2. Do thorough research on providers

There are hundreds of property management companies out there, but not all are the right fit for your property. Start with a Google search and take the time to browse websites, read customer reviews, and check out social media pages.

Dig deeper by exploring online forums or community groups where other homeowners share their experiences. Local expertise matters too—companies familiar with your area will have valuable knowledge about the local market and regulations.

3. Compare services and specialisations

Not every company offers the same services, so it's important to understand what they specialise in. Some focus on high-end properties, while others are better suited to apartments or city homes. Look out for extras, such as professional photography, guest vetting, dynamic pricing, and 24/7 guest support. 

Companies that offer additional services like maintenance coordination or regulatory compliance can save you time and hassle. Choose a management partner whose expertise aligns with your property type and goals. And if your property has specific needs, such as luxury interiors or pet-friendly policies, look for companies with relevant expertise to meet those requirements.

4. Analyse guest and homeowner reviews

Reading reviews is an easy way to get a sense of how a company operates. Look for homeowner reviews on platforms like ProductReview or Google, as well as guest reviews on Airbnb. Focus on patterns—do guests rave about smooth communication, or are there recurring complaints about slow responses?

It’s also helpful to see how companies respond to complaints. A thoughtful response and resolution to issues indicate professionalism and a commitment to service.

5. Understand their pricing structure and fees

Transparency is essential when it comes to fees. Some companies charge a flat rate, while others take a percentage of your rental income. Understanding the difference will help you determine what works best for you.

Be aware of additional costs for cleaning, maintenance, or seasonal marketing. Look for companies that outline every fee upfront so you can budget confidently, without surprises down the track.

6. Evaluate their technology and marketing approach

A great property management company should have tools and strategies in place to optimise your property’s performance. Look for companies using dynamic pricing tools to adjust nightly rates based on demand, as this can help maximise revenue.

Assess their marketing efforts, too. Do they use professional photography and engaging copy to attract guests? Are they promoting listings on social media or other channels? Companies with strong marketing strategies and technology solutions tend to deliver better results.

7. Meet with shortlisted companies for a consultation

Once you’ve narrowed down your options, set up meetings or consultations with a few companies. This is a great opportunity to ask important questions—how do they manage guest experiences? Are their hosts employees or commission-based contractors?

A consultation also gives you a chance to gauge their professionalism and see if their approach aligns with your expectations. Choose a company that listens to your goals and communicates clearly.

8. Check their track record and portfolio

A company’s portfolio tells you a lot about its experience and expertise. Ask how many properties they manage and what types they specialise in. A company with a solid portfolio shows that other property owners trust them, and their experience means they’ll have insights that can benefit your property.

Look for companies that manage a range of properties, as this indicates they can adapt their processes and maintain high standards across the board. 

9. Review the contract and terms carefully

Management contracts often follow a standard template, but it’s crucial to review the finer details. Pay close attention to the breakdown of fees to ensure you understand what’s included. Some companies charge separately for admin tasks, which is fine as long as it’s clearly stated.

Check the termination terms as well. A fair contract will have reasonable exit clauses without excessive penalties, giving you flexibility if you need to make changes.

10. Ask for referrals or testimonials

Don’t hesitate to ask for testimonials or referrals from existing clients. Speaking with other property owners can give you valuable insights into the company’s strengths and weaknesses. It’s also a good opportunity to see if their approach aligns with your needs.

Hearing first-hand about a company’s service, communication, and results will give you more confidence in your decision. 

Partner with Hometime's property managers for Airbnb

Finding the perfect Airbnb management company takes time, but by following these ten steps, you’ll be well on your way to choosing the right partner. Taking the time to research and compare your options ensures you’ll find a company that aligns with your goals and gives your property the care and attention it deserves.

If you're ready to take the next step, get in touch to see how Hometime can help you maximise your property’s potential and create exceptional guest experiences.