Hometime team

Meet Hometime's Customer Experience Manager: Raquel Miranda

We checked in with Raquel this week. She's our Customer Experience Manager here at Hometime and gives us a peek into what she gets up to outside of work.

This week we’re spotlighting our Customer Experience Manager, Raquel Miranda. Read on to learn more about what makes Raquel tick.

Where are you from?

I am originally from Portugal. I moved to Australia 11 years ago and lived in Perth and Melbourne prior to moving to Queensland. I am now based in the Gold Coast, QLD, Australia.

What does a typical day of work look like?

I am constantly putting myself in our customer's shoes, thinking strategically about better ways we can deliver our services. Working in Customer Experience, it is natural to deal with challenges and escalations but I believe that a customer becomes loyal to a brand based on how we solve these at Hometime. Throughout the customer journey, I work to identify areas for improvement based on our current data and customer feedback.

What are some of Hometimes' values you connect with that drew you to the role?

I love Hometime’s flexible working arrangements along with the open, inclusive and respectful culture.

How do you unwind?

By painting! I love to paint anything really - a new canvas, walls but I particularly love to upcycle furniture. I love the contrast between an old piece of furniture combined with a bright colour.

 raquel miranda

What is one thing people don't know about you that may surprise them?

I might have that girly look about me (always with my nails done) but I do love to get my hands dirty. I am always keen on a good DIY project. I recently changed my bathroom benchtop, sink and taps (which required plenty of time watching youtube tutorials) but in the end, it was worth it!

What book are you currently reading

Being a new mum and trying to put myself in the shoes of my 2-year-old son is not that easy. I am currently reading a book called “The Book You Wish Your Parents Had Read” by Philippa Perry.

What gets you excited about life?

A blue sky and sunny day, living more in the present and very important - travel, right?!

raquel and her son

Hometime was founded in 2015 by Airbnb managers who noticed a gap in the market. We realised that few Airbnb management companies know the ins and outs of the business and own Airbnbs themselves.

More than 5 years later, Hometime is the first Airbnb Official Co-Host in Australia and has managed more than 1000 homes across the country. Our full-service management solution includes guest communications, cleaning, maintenance, welcoming new guests, property inspections and Airbnb listing optimisation. We strive to help property owners earn up to 30% more and earn 5-star guest reviews.