Airbnb Guest Management

Hometime has hosting partners managing short-term rentals on the ground in 30+ locations. Your guest enquiries and communication are completely taken care of.
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Guest management that goes the extra mile

When it comes to maintaining the best customer reviews for your property on Airbnb, customer service is key. Good guest management that goes the extra mile is all about taking care of the customers who choose to stay at your property, again and again.

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Service areas

Victoria: Anglesea, Ballarat, Bellarine Peninsula, Geelong, Melbourne, Mornington Peninsula, Phillip Island, and Surf Coast
NSW: Central Coast, Mudgee, Newcastle, Northern Beaches, Sydney, and Wollongong
Tasmania: Hobart and Launceston
Western Australia: Perth‍

Queensland: Brisbane, Cairns, Gold Coast, Hervey Bay, Palm Cove, Port Douglas, and the Sunshine Coast
Northern Territory: Darwin
South Australia: Adelaide and Fleurieu Peninsula
ACT: Canberra

Why everything comes down to a great guest experience

What is good Airbnb customer service in Australia?

Guest management is geared towards helping every guest enjoy their time at your property. This service includes everything from; meeting customers in person to providing alternatives for late-night arrivals to taking care of maintenance issues quickly. Customer service for Airbnb guests is about being available to make sure all questions are answered and having a friendly local to share inside tips on how best to enjoy the destination.

Guest management is about more than just customer service

Keeping guests happy is the main goal of any Airbnb host — but balancing this with everything else can be a challenge. After all, there are many touch points to consider; from booking and answering queries to checking in and out. The concept of Airbnb is much more personalised than a traditional hotel, so providing the right level of genuine customer service can make all the difference to a guest’s stay and help to secure repeat bookings.

Providing positive customer service for Airbnb properties around Australia

Not all Airbnb hosts have the time to provide complete guest management for their properties, which is where we come in. As a quality hosting partner, we offer a team of expert property managers to support your Airbnb in Australia in customer service, cleaning and property management — all with a local touch. A short-term rental agreement with us has the potential to save you time and money, while making sure your guests are well taken care of and having a great time.

Talk to the experts in Airbnb customer service and guest management

We’re proud to be a leader in the field of short-term rental management and property management software for homes all around Australia. With years of experience and access to experts in Airbnb management, you can be sure your property styling & photography, listing optimisation and revenue management are all in the best hands. Contact our team today to see how we can help to make your Airbnb listing one of the best in your local area.
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Chat to us about guest management

Let’s discuss more about the benefits of great guest communication and why managing your bookings professionally is the key to success.

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Outdoor seating at a short term rental in Mudgee called Omaroo A Homestead Escape amongst Rolling Hills

Frequently Asked Questions

There is nothing more important than delivering a great guest experience for people booking your property - here some answers to some common questions.

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How can Hometime help manage your Airbnb guests?

As part of the rental management agreement, Hometime will take over the management of new bookings, check-ins and check out of your guests while handling everything in between. Our local property managers are experts in providing customer service for Airbnb guests that goes above and beyond to help them enjoy everything about their stay.

What are the benefits of having local ground experts to service your Airbnb guests?

The benefits of local knowledge are unsurpassed when providing quality Airbnb customer service. The local touch is what makes Airbnb such a popular platform, and with the on-the-ground experts available through Hometime, you can be sure that your customers are experiencing the best of the entire area.

Is an Airbnb guest manager worth it?

When considering the amount of time you would save by employing the services of a guest manager for your Airbnb property, the decision is not a difficult one. Having a local property manager allows you to step away from your investment to pursue other things in life, like work or family, without the need to be available to your guests 24/7 while knowing that they are still being taken care of.

Explore our other short-term rental management services